North Carolina - State Chief Information Officer

State Chief Information Officer, State of North Carolina, George Bakolia, State CIO

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[Statewide IT Awards]

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[IT Advisory Board]

[Agency Chief Information Officers]

[Office of Information Technology Services]

[Office of the Governor]

[Privacy Statement]

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Statewide IT Awards

Service improvement program wins two major awards
The Office of Information Technology Services won two major awards in 2007 for its efforts to improve the management and delivery of information technology services. The Operational Excellence Program won the ITIL Project of the Year award from the Information Technology Service Management Forum (itSMF) USA and from Pink Elephant. ITIL (the IT Infrastructure Library) was developed in the late 1980s by the United Kingdom's Office of Government Commerce as a best practice framework for IT Service Management. It has since been recognized and adopted worldwide as an IT industry standard. The itSMF USA (www.itsmfusa.org) is a non-profit organization founded in 1997 that promotes the use of industry best practices and standards in IT service management. Other nominees for the ITSMF USA award included Affiliated Computer Services, the Coca-Cola Company, EDS and General Motors, the ITSM Program Team at Vanderbilt University, Econ Global Services, the Florida Legislature and the Siemens IT Solutions & Services Group. The Pink Elephant award was an international one, and ITS was the first public sector IT organization in the United States to win. Past winners include Capital One, BP, Nationwide, and the Ontario Government. The Operational Excellence Program is showing results. During its first year: ITS' ability to resolve incidents within service levels more than doubled. ITS' ability to plan changes ahead of time improved 200%. Agency productivity improved 20%. Service Desk productivity improved 30% with no increase in staff. Additional information about the Operational Excellence Program is available at http://www.its.state.nc.us/oep/overview.htm

North Carolina Technology Association (NCTA) NCTA 21 Awards

Public Leadership in Technology George Bakolia was chosen as the recipient of the 2006 Public Leadership in Technology Award. Joan Myers, president and chief executive officer of NCTA said "George Bakolia has been at the forefront of a major reorganization of how the state deploys and uses technology."
NASCIO--2006

IT Project and Portfolio Management Honorable Mention: State of North Carolina's EPMO and Portfolio Management Initiative


NASCIO--2005

Enterprise Architecture To design, develop or implement a solution-based enterprise architecture framework, consisting of technical, business, and information architectures. A holistic Enterprise Architecture framework will enable integration, shared services, interoperability and sharing of information with other entities across boundaries. This effort should help improve efficiency, deliver exceptional service and reduce costs to citizens, business, and other governmental entities. WINNER: North Carolina Statewide Technical Architecture

Security and Business Continuity This category encompasses IT security projects, as well as business continuity initiatives as they relate to disaster recovery, business recovery, business resumption, contingency planning, homeland security, bio-terrorism and health alerts. Business continuity initiatives can embrace a broad range of service-delivery options including paper-based and electronic, manual and automated, individual and integrated. WINNER: North Carolina Statewide Security Initiatives Program

Communications Infrastructure Initiatives or facilities to promote economic development, interoperability and improve quality of life by facilitating or providing communications capabilities that enable state government to operate more efficiently and effectively or offer more innovative, responsive and personalized services to citizens. An emerging challenge is the ability to deliver affordable (non-discriminatory pricing) broadband Internet connectivity to all citizens, regardless of geographic location or economic status (i.e., address the digital divide in communications technology). WINNER: North Carolina Taxpayer Assistance & Collection Center- Dept. of Revenue


Awards from prior years

North Carolina has received numerous national awards for its use of information technology to serve citizens better and more efficiently. This year, the Center for Digital Government named the state as one of the top ten digital states in the nation. The state also was recognized as number one in taxation and revenue for digital government in 2001 and fourth in education in 2001. Other honors and awards include recognition from the National Association of Chief Information Officers for security and business continuity, the state portal's NC Classes Online program, the Rural Internet Access Authority's work in bringing broadband access to rural areas of the state, and the adaptive architecture for criminal justice implemented by the Department of Justice. Center for Digital Government named North Carolina as one of the Top Ten Digital States in the Nation (2004) Adaptive Architecture for Criminal Justice implemented by the NC Department of Justice (2003) National Association of Chief Information Officers for Security and Business Continuity (2002) Rural Internet Access Authority's work in bringing broadband access to rural areas of the State (2002) Number One in Taxation and Revenue for Digital Government (2001) Fourth in Education (2001) State Portal's NC Classes Online Program (2001)

State of North Carolina